Aspire R3 Multi-Mode Touch Notebook. Windows 10 Home (64-bit) Processor: Intel Pentium Processor 3805U (2MB cache, 1.90GHz) Memory: 4GB (4/0) DDR3L SDRAM Storage: 500GB SATA hard drive, 5400RPM; SD card reader LED TFT LCD: 14"" (1366 x 768) 10-point touchscreen Usage Modes: 1. Notebook - Touchscreen and keyboard 2. Tablet - Touchscreen resting face up on top of keyboard 3. Display - Touchscreen facing away from keyboard 4. Tent - Touchscreen and keyboard forming sides of a tent with screen facing away from keyboard Graphics: Integrated Intel HD Graphics (100MHz base frequency, 800MHz max dynamic frequency) Communications: 802.11b/g/n WLAN + Bluetooth 4.0, gigabit LAN, webcam. Upgradeable up to 12GB DDR3L SDRAM (4GB onboard/8GB in memory slot) - Interface ports: DC-in, RJ-45 LAN, headphone/speaker, HDMI with HDCP, USB 3.0, two USB 2.0 Four-cell lithium-polymer battery: up to 8.5 hours of life (MobileMark 2012) depending on configuration and usage - Silver chassisSupplier can only accept defective product returns for this manufacturer. You may need to call the manufacturer directly depending on the sitaution.