Aspire S5-371-3164 Notebook. OS Windows 10 Home (64-bit) Processor Intel Core i3-6100U Processor Specs (3MB Intel Smart Cache, 2.30GHz) SDRAM 4GB (4) LPDDR3 SDRAM Upgradeable up to 8GB (8) LPDDR3 Solid State Drive (SSD) 128GB Card Reader SD LED TFT LCD Matte 13.3"" (1920 x 1080) Other LCD Features IPS Graphics Integrated Intel HD Graphics 520 Graphics Specs (300MHz base frequency, 1.0GHz max dynamic frequency) Communications 802.11ac 2x2 MU-MIMO WLAN, Bluetooth 4.0, gigabit LAN, webcam Battery Three-cell lithium-ion Battery Life (depending on configuration & usage) Up to 11.0 (MobileMark 2014) Interface Ports DC-in, headphone/speaker, HDMI with HDCP, USB Type-C, two USB 3.0 (one with power-off USB charging) Dimensions 12.9"" (327.0mm) x 9.0"" (228.0mm) x 0.6? (14.6mm) Weight 2.9 lb. (1.3kg) Chassis Black Backlit keyboardSupplier can only accept defective product returns for this manufacturer. You may need to call the manufacturer directly depending on the sitaution.