Aspire R3-131 Multi-Mode Touchscreen Notebook. Intel Pentium N3710 Processor Specs (2MB L2 cache, 1.60GHz, up to 2.56GHz burst frequency) Graphics Integrated Intel HD Graphics 405 Graphics Specs (400MHz base frequency, 700MHz burst frequency) Chassis Blue OS Windows 10 Home (64-bit) SDRAM 4GB (4) DDR3L SDRAM Upgradeable up to 8GB DDR3L (8GB) e-MMC 64GB Card Reader SD LED TFT LCD 11.6"" (1366 x 768) Touchscreen Multi-touch Usage Modes 1. Notebook-Touchscreen and keyboard 2. Tablet-Touchscreen resting face up on top of keyboard 3. Display-Touchscreen facing away from keyboard 4. Tent-Touchscreen and keyboard forming sides of a tent with screen facing away from keyboard Communications 802.11ac WLAN + Bluetooth 4.0, gigabit LAN, webcamSupplier can only accept defective product returns for this manufacturer. You may need to call the manufacturer directly depending on the sitaution.